Returns

We hope this will never happen but should there be a problem with your purchse please contact us within fourteen (14) days of arrival of your item via the contact page. The products must be returned in original condition and unused.

If there is a fault or damage please immediately send photos to us and we will assess the item. Time and Essence of Noosa are not responsible for boxes damaged in transit and when only the packaging is damaged.

We do not exchange or refund for change of mind 

a. We handle returns, refunds and repairs in accordance with Our obligations under the Australian Consumer Law.

b.  In order for your request to be handled promptly, please provide full details about Your valid reason for return or refund